North Carolina

How We Provide Value to North Carolina Schools

• 01

  OPTIMAL ENVIRONMENTS

  The learning/working environment is a top priority for every project. Performance Services specializes in high-performing buildings, and we have high standards for thermal comfort, ventilation, filtration, humidity, lighting, and indoor air quality.

• 02

  HIGH-PERFORMANCE GUARANTEES

  Unlike architects or general construction companies, Performance Services can provide performance guarantees that include standards for energy efficiency and the learning/working environment. Guaranteed performance should be expected, and it’s what our clients get. High-performance environments, under control.

• 03

  100% CLIENT SATISFACTION

  Performance Services has built a reputation on an unwavering commitment to serving our clients. Our team strives for client satisfaction daily. From the first owner meeting through the completion of the project, we stand behind our work and with our clients.

• 04

  VENDOR INDEPENDENCE

  At Performance Services, we are not tied to any manufacturer or vendor of materials, specialist equipment, controls systems, mechanical installation, or any other physical element of project delivery. We do not represent a particular brand, and we use open-line, non-proprietary controls. This independent approach to vendors means that we are free to apply the selection criteria that really matter to the owner.

• 05

  OPEN BOOK PRICING

  At Performance Services, we believe our clients are partners on the journey to high-performance buildings, reduced energy costs and optimized environments. As partners, we want to provide the best workmanship, the best project value, and the lowest possible project cost. That’s why we are committed to open-book pricing on every project.

• 06

  NO CHANGE ORDERS

  We don’t eliminate change orders by building in large amounts of contingency. We do make certain that we know the project in very thorough detail before we quote. Our approach means walking the corridors and getting to know the spaces and the challenges as thoroughly as our clients do. It means lifting the tiles and turning the pages of the plans. So, by the time we come to quote, we have a full notion of what we’re quoting for. Nothing is left to assumptions or chance.

• 07

  OWNER CONTROL

  With design-build construction/renovation, the owner is always in control. How do we do it? Sole accountability.

  • We have a client-centric approach and 15 communication checkpoints to ensure K-12 projects’ needs are the focus of every decision.
  • We have an ongoing, active feedback process. Project owners receive feedback surveys at various checkpoints throughout the project. If any client’s answer to a survey indicates an issue, the survey response escalates to the project manager and leadership for a swift response and solution.
  • We offer transparent, open-book pricing.
  • The owner is involved with subcontractor selection.