Engineered Designs, Guaranteed Results
We don’t just design and do the job—we guarantee it will deliver. This promise applies to all of our projects, including energy savings throughout the life of the performance contract. We have met the energy savings guarantees on 100% of our performance contracting projects with no shortfalls. If we ever come short, we will resolve any issues and cut a check for the difference. That’s our promise to you that we will complete the project according to expectations.
We provide project performance criteria in key areas, including air quality, humidity, temperature, and noise levels—all factors contributing to the indoor environment.
Committed to Four Season Optimization
We know that performance is about consistency, predictability, and reliability. That’s why we go beyond commissioning. We view system optimization as a vital ingredient to the success of all our projects. Our four-season optimization involves physically visiting the building each season throughout the first year of operation to ensure mechanical and control elements work as specified to deliver the promised outcome.
If we find a problem and our investigation leads us to believe something was improperly installed, designed, or programmed, we will address the specific issue and test all similar systems to resolve the issue permanently. With this detailed, year-round performance knowledge, the correct operation becomes a matter of routine maintenance.
Performance Assurance with a Dedicated, In-House Team
To ensure guaranteed performance on every project, we have an in-house performance assurance team committed to verifying and monitoring energy and operational savings on all guaranteed energy savings contracts to ensure high levels of performance that meet or exceed guarantee expectations. Our key services include:
- Assisting with preliminary energy reports
- Utility rebates
- Control system optimization
- Owner training
- Client Portal
- Annual energy conservation reports
- ENERGY STAR® certification support
Our performance assurance process doesn’t begin once a project is completed. It begins in the early stages of project development. Our performance assurance team assists our project development engineers in analyzing utility data for preliminary reports and identify potential utility rebates. This team’s contribution continues throughout the project, becoming more involved as the project nears completion. At that time, the performance assurance team assists with system optimization efforts, client training, and closeout meetings. At project closeout, the team becomes the main point of contact and sets expectations for energy use monitoring and reporting. They monitor data monthly, provide annual savings reports, oversee communications via our Client Portal, and assist with ENERGY STAR® certification.
The Client Portal
Our unique, proprietary customer portal allows you to stay connected with us 24/7. In addition to online training videos about the Tridium control systems and an in-depth, searchable knowledge base, it provides a ticketing system to create and track work requests. This allows for easy two-way communication and ensures you can conveniently request assistance, even years after completing a project.
Frequently Asked Questions
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What is Four-Season Optimization?
The needs of students and pressures on budgets mean no school today can afford to have “that classroom” — the one where students and teachers are cold in winter and hot during the summer months. That’s why Performance Services is dedicated to four-season optimization. In every room. In every building. And in every season.
We make sure that controls systems are programmed to respond appropriately to deliver a comfortable environment at all times of the year. As such, there are four visits in the first year (one each season) from Performance Services’ experts, to make sure that all mechanical and control elements are working together effectively as specified—and in the ways owners would expect.
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What is the Performance Services guarantee?
All our Clients have the reassurance of a very simple promise. If we don’t deliver the energy savings we promise, and for the whole life of one of our guaranteed performance contracts, we will cut a check to cover any difference. That’s guaranteed.
With each contract, we actively monitor building performance and we support facilities teams to help make sure that each building and its spaces are functioning as efficiently as possible. In fact, we are so committed to ensuring ongoing delivery that we have our own dedicated Performance Assurance Group.
Today, Performance Services has more than 760 integrated design and delivery projects, utilizing both design-build and guaranteed energy savings contracts.
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Why is the ENERGY STAR® certification so important?
ENERGY STAR® certification is a strong and prestigious symbol of commitment to responsible resource usage and a caring approach to our environment.
Performance Services is a leading qualified guaranteed energy savings provider for ENERGY STAR® labeled buildings with over 154 buildings certified to date. To help you achieve the ENERGY STAR® label, we:
- Start by carrying out a preliminary energy analysis of your buildings so that we can give your current ENERGY STAR® benchmark score
- Make specific recommendations on reducing of energy consumption while still maintaining an optimal environment
- Monitor 12 consecutive months of the utility data required for the EPA’s ENERGY STAR® Portfolio Manager
- Support, if desired, promotional activity to showcase and celebrate your achievement when the ENERGY STAR label is awarded
Performance Services is proud to have supported our Clients to help them achieve the ENERGY STAR® certification, a symbol of a high-performing building.
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What are ENERGY STAR® and LEED certifications?
ENERGY STAR® is a performance-based certification and nationally recognized commitment to energy conservation that is given only to the top 25% of the most energy-efficient of U.S. buildings. Performance Services supports the application process and submits the application to help our clients gain the recognition and prestige their successful efforts deserve.
LEED is a design-based certification developed by the United States Green Building Council (USGBC) to encourage and accelerate good building practices and help promote sustainability for both new and existing (LEED-EB) buildings. LEED recognizes sustainable design in six key areas of human and environmental health. Performance Services employs a staff of LEED AP accredited professionals to assist owners who wish to pursue LEED certification. Nearly 50 percent of LEED points can be awarded if a building is certified as ENERGY STAR® based on the Energy and Atmosphere and Indoor Environmental Quality LEED point categories.
